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Leveransvilkor inom Sverige

Vi förbehåller sig för eventuella tryckfel. All bildinformation skall ses som illustrationer, och kan ej heller garanteras återge varans exakta utseende och beskaffenhet. Pris I priserna ingår moms med 25 %, 12 % för böcker och 6% för matvaror. Leveranser - Leveranstid Eventuell fraktkostnad tillkommer vid utcheckning av varukorgen. Normalt levereras av varor inom 3-7 dagar (ej lördag, söndag samt andra helgdagar). Vanligtvis sker våra leveranser som brev med Posten. Vi tar inget ansvar för postens leveranstider och/eller hantering. Betalningsalternativ Kortbetalning via payson. Betalning sker enkelt och säkert med Payson. Payson håller höga säkerhetskrav och är PCI-certifierade av Trustwave som är en internationell organisation för säker e-handel. All trafik krypteras genom SSL 128 bitar. Alla kortöverföringar bygger på bankernas så kallade 3D-secure teknik. Payson startade 2003 som ett helt nytt fenomen i Sverige och har med tiden blivit synonymt med säkra nätbetalningar. Payson samarbetar med VISA. Över en halv miljon svenskar använder idag Payson som har blivit en välkänd betallösning på Internet. Läs mer om Payson här: www.payson.se Avgifter Vi redovisar priser inklusive moms. Inga övriga skatter eller avgifter (förutom frakt) tillkommer vid beställning om ej annat specificeras. Återbetalningar En eventuell återbetalning görs till ditt bankkonto, person- konto eller bankgirokonto. Återbetalningen sker inom 10 arbetsdagar från att vi har mottagit och godkänt din retur. Ångerrätt och öppet köp i 14 dagar Enligt Distans- och hemförsäljningslagen har du som kund rätt att ångra ditt köp inom 14 dagar efter det att du har tagit emot varan och utan speciell anledning. Detta förutsatt att produkten och produktförpackningen är i oförändrat skick, dvs oanvänd och ej öppnad, förstörd eller skadad. Du som kund står för returfrakten vid åberopande av Ångerrätt och öppet köp. Vid retur måste kvitto eller kopia på denna medfölja. Kontakt med oss måste ha skett innan retur. Vi förbehåller oss rätten att i de fall returen ej är komplett, debitera självkostnadspris för de saknade delarna. Vi förbehåller oss rätten att i de fall returen skett felaktig dvs kvitto saknas eller kontakt ej tagen avstå från återbetalning av varans värde. Vi kommer ej lösa ut paket mot postförskott. Reklamation Enligt Konsumentköplagen har du som kund reklamationsrätt i 3 år efter det att du har tagit emot varan. Vi tillämpar konsumentköplagens reklamationsrätt. OBS! Ni måste behålla kvittot för att utnyttja reklamationsrätten samt att produkten måste vara i obruten förpackning. Skulle varan vara skadad eller felexpedierad (obruten förpackning) när den anländer så åtar vi oss att kostnadsfritt åtgärda felet. OBS! Det är viktigt att du gör en korrekt anmälan. Synligt fel: Anmäls direkt vid mottagandet av varan. Dolt fel: Anmäls till oss inom 7 dagar från mottagandet av varan. En produkt som vi har konstaterat att den är felexpedierad alternativt skadad byter vi ut. Vid giltigt returärende betalar vi returfrakten. Om du beställt fler varor än den du returnerat betalar vi dock inte tillbaka hela fraktkostnaden. För felaktigt returnerad vara utgår ingen ersättning för varken vara eller returkostnader, ej heller får kunden tillbaka varan utan att erlägga ny fraktkostnad. Vid eventuell tvist följer ARN:s rekommendationer. Sekretess och säkerhet personuppgifter När du lägger din beställning hos oss uppger du dina personuppgifter såsom namn, adress och telefonnummer. I samband med din registrering och beställning godkänner du att vi lagrar och använder dina uppgifter i vår verksamhet för att fullfölja våra åtaganden gentemot dig. Vi dokumenterar även all kommunikation som vi har med dig via e-post, detta för att tillhandahålla den service som du förväntar dig av oss. Vi kommer inte att lämna ut dina personuppgifter till tredje part. Enligt Personuppgiftslagen har du rätt att få den information som vi har registrerat om dig. Om den är felaktig, ofullständig eller irrelevant kan du begära att informationen ska rättas eller tas bort. Kontakta i så fall oss. Leveransförsening Om leveransförsening uppstår meddelar vi dig detta genom e-post. Du som kund har alltid rätt att häva köpet vid leveransförseningar. Vi kommer att göra allt som står i vår makt för att fullfölja din beställning. Det kan finnas tillfällen som gör det omöjligt att fullfölja beställningen. Vi förbehåller oss rätten att friskriva oss från all ersättning till kund gällande leveransförseningar.



General Terms and Conditions for sales within the EU

About these terms

These are the general terms and conditions which apply to your purchase of goods from IoU Online.

The goods supplied through IoU Online are provided by IoU Design referred to here as "we", "us" and "our". When we refer to "you" and "your" we mean the user of IoU Online and purchaser of goods.

As well as these general terms and conditions, other important legal terms are set out in our Returns Policy. By agreeing to these general terms and conditions you also agree to the returns policy, all of which form part of a legally binding contract between us and you. You should read these general terms and conditions and the returns policy carefully before buying anything from IoU Online

We reserve the right to change the general terms and conditions and the returns policy at any time. Any changes to the general terms and conditions or the returns policy will be effective for all new orders placed after the change is published on the IoU Online website. You should check the general terms and conditions and returns policy posted on the IoU Online website before each order – they may have changed since your last visit.

If you have any questions about the general terms and conditions, the returns policy, the goods or IoU online please contact us at peter.soderlund@ioudesign.se or contact us at


Information about IoU Online and the goods

By using the website (even if you don't buy any goods) you also agree to be bound by these terms and conditions.

We try to make sure that all information on the IoU Online website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the IoU Online website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know.

You should bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:the colours of goods as shown on the website will depend on many factors – including your display settings;

- the sizes and shapes of the goods may differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose;


- pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description;

- all goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any money paid to us in respect of those goods which we are no longer able to supply;


- we will do our best to deliver your goods in accordance with the delivery date set out in our final delivery advice email, but please note that all delivery dates given by IoU Online (whether on the website, over the phone or by email) are estimates only and delivery dates may vary. Please see for more information about delivery;


- not all goods and promotions that are offered by IoU Online will be available in-store, and vice versa. In principle, our online prices are the same as in our catalogue and in stores selling the IoU Design products. Occasionally, however, you may find a difference in price, for instance where there are different local store and online promotions. We reserve the right to adjust prices, goods and special offers at our discretion.


We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.


Availability

We have the right at any time to modify or stop providing IoU Online webstore and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of IoU Online.


Security

It is your responsibility to ensure that any login details, passwords and all other details remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that your security is at risk.


Eligibility to order goods

You may only purchase from IoU Online if you are aged 18 years or over. You will need an active email address and a telephone number at which you can be easily contacted.

Although we sell children's products, these are intended for purchase by adults only. All goods sold through IoU Online are intended for domestic use only; goods are not suitable for commercial or industrial use unless expressly stated.


Placing your order

Your order constitutes an offer to purchase goods from us. Where you order more than one item your order comprises a series of offers for each item individually.

Our order acknowledgement webpage and email set out the final details of your order which you have submitted to IoU Online. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email.

The order acknowledgement contains details of the goods you have ordered, the total cost of the order including delivery, and an order number. The order acknowledgement email also constitutes the VAT receipt for your goods. You should print off a copy of the Order Acknowledgment email, and a copy of these general terms and conditions and the returns policy and keep them safe. You will need to refer to these details when contacting us about your order.

Please note that the Order Acknowledgement is simply an acknowledgement that your order has been received by IoU Online; it does not indicate that we have accepted your order and does not form a binding contract.


Order acceptance

Except as set out in paragraph below, acceptance of your order will take place only when we despatch the goods to you. Until we despatch your goods no contract will have been formed between you and us.

In the case of goods that are made to order (such as made to order sofas) acceptance of your order takes place at the point at which we send out our delivery advice email. Please be aware that different cancellation rights apply to goods that are made to order, see our returns policy for more details.

Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.


Payment

We will take payment at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).


Pricing

Unless otherwise stated, all prices shown at IoU Online are inclusive of VAT and other applicable taxes. The prices shown do not include the delivery fee, which will be added to your total order price in accordance with paragraph below.

Except where otherwise set out in these general terms and conditions, the price payable by you for the goods is the price given by IoU Online at the time you place your order.

In most cases the delivery fee payable by you for your order will be that which is given by IoU Online at the time you place your order. The delivery fee can be calculated according to your postcode, the weight, size, nature and value of your goods. For more details on the delivery fees, please see our delivery information.


Pricing errors

Whilst we try to ensure that all the prices on IoU Online are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).


Delivery

About these terms
These are the terms and conditions (the “Delivery Terms”) which apply to the delivery by us to you of goods purchased by you from us either online.

We may sub-contract our obligations for the Home Delivery Service to transport service providers of our choice, but we will nevertheless remain responsible for the performance of the Home Delivery Service to you.

We reserve the right to change the Delivery Terms at any time. Any changes to the Delivery Terms will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms posted on the IoU Online website before each new delivery – they may have changed since your last visit.


Location of deliveries

We will deliver to the delivery address specified for delivery. The location must be within EU and within our pre-defined delivery areas. The location must be accessible by road.


Pricing

In most cases the delivery fee payable by you for your order will be that which is given by IoU Online at the time you place your order. The delivery fee can be calculated according to your postcode, the weight, size, nature and value of your goods. For more details on the delivery fees, please see our delivery information.


IoU Online:s Delivery Restrictions

Some of our furniture is larger than you may expect, particularly sofas. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is built, it will fit into the place you desire. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved.

To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery (e.g. Will there be time to unload / load? Do you live on a red route? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours? If you’re not sure then please contact us and we will be happy to advise you.

If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

If you cancel your order we will refund the purchase price of the goods and the delivery fee but we may charge a return fee which will be the same amount you paid for delivery. Every effort will be made to deliver items to your room of choice, provided it is safe and practical to do so. However, if this is an upstairs room and the delivery staff deem it unsafe to carry the items upstairs then an alternative room will be agreed with you. If our delivery staff reasonable considers that delivery to the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record the concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions, (provided that reasonable care is taken in delivering the goods).

Delivery staff will carry out a risk assessment before moving any products and assess the health and safety risks on a case by case basis. Delivery staff will not move any products other than those agreed and documented in the delivery confirmation and shall not move any products where to do so is deemed to constitute a safety risk following the risk assessment.

Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place; we will not carry any specialised lifting equipment); unpack or construct delivered items or remove any packaging; or remove their footwear whilst making deliveries (if you are concerned about possible damage to carpets or laminate flooring, you should ensure that the adequate protective sheets are provided to cover the floors in question).

Delivery Arrangements


Delivery will take place at the delivery address specified by you either during the online order process (if you ordered online) or on the sales receipt (if you ordered in store). We ask you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.

You are solely responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.

On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.


Damaged Items

If items within the packaging are faulty or damaged (whether before or during delivery), you shall notify IoU Online customer services of such fault or damage using the telephone number stated on the sales receipt (for in store orders) or in our delivery advice email / on our website (for online orders) as soon as possible after delivery.

Any damaged product/package must be retained for inspection at a later date. Should you dispose of any damaged product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.

Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.

We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.


Our Liability

In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

If we fail to comply with these Delivery Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Delivery Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.

If we are providing Home Delivery Services in your property, we will make good any damage to your property caused by us in the course of our performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the Home Delivery Services.

We will only supply the Home Delivery Services for domestic and private use. You agree not to use the Home Delivery Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.

We do not exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

(a) fraud or fraudulent misrepresentation;
(b) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(c) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(d) defective products under the Consumer Protection Act 1987.


The online delivery process

Once you have placed your order online, we will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. 

Delivery dates

We do try to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different.

Parcel delivery

Parcel delivery is used to deliver small items weighing up to 25kg. A parcel delivery can comprise multiple small packages up to a total order weight of 100kg. Some of our products are not suitable to be delivered via parcel, for example products containing mirrors or glass and some items over 150cm. These will be transferred automatically to truck delivery where we can take better care of them.

Truck delivery

A two man team will deliver all orders we classify as ‘large deliveries’ (items over 25kg), and any products we deem unsuitable for parcel delivery.

Returning your goods

If the goods have been delivered to you before you decide to cancel your contract, you must return the goods to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.

If you would like to return the goods yourself, you can take them to the closest IoU Design warehouse.

To arrange collection of the unwanted goods please contact IoU Online by contacting us. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by an IoU Online representative.

You agree to return the goods in full, in a resaleable condition and IoU Online also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.

If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us.

Taking reasonable care of the goods

You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

Conditions of Collection

Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
You agree to provide IoU Online with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc) in order to help our representative prepare for the collection;
You agree to ensure that there is suitable access to the chosen collection location;
If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);
You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (and if possible the original packaging) which are included in the price of the goods being returned;
A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;
If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

Refunding your money

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund any delivery costs you have paid.

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

If you have received the goods and we have not agreed to collect them from you, 14 days after the day on which we receive the goods back from you (or if earlier, the day on which you provide us with evidence that you have sent the goods back to us); or

If you have not received the goods or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.

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